With Optimar, you have one point of contact who understands the entire installation. Optimar designs and integrates complete systems, which gives the service team in-depth knowledge of how machines, automation, and layouts work together as one efficient unit.
This reduces complexity when something needs attention. There is no need to coordinate between multiple suppliers.
– When we know the full system, we can troubleshoot faster and see connections others might miss. That gives our customers greater predictability in daily operation, says Dag Roar Arntsen, CO Aftersales & Customer Support at Optimar.
Available when it matters
Seafood production does not stop outside office hours. Neither does Optimar. Through service and aftermarket agreements, customers have access to support 24/7 – whether the issue involves mechanical components, automation, software adjustments, or spare parts.
When urgent situations occur, the team moves quickly to find the right people, identify the issue and restore production as fast as possible.
– Our job is simple: help customers get back up and running. Sometimes that means remote support. Sometimes it means waking up the right people in the middle of the night. We do what is needed to solve the situation, says Arntsen.
Just ask Loran
Optimar delivered the factory solution when the fishing vessel Loran was built in 1999. Since then, the partnership has grown through several retrofit projects – most recently four new plate freezers, installed while the vessel was docked right outside Optimar's headquarters on Valderøya.
– When we need help with something, it's just a short trip up to Optimar. That closeness means a lot to us, says captain and co-owner Per Morten Aarseth.
It's a relationship Marius Sorthe, Sales Manager Aftersales, Retrofit & Upgrades at Optimar, sees as proof of what service and aftermarket is really about.
– The trust Loran has shown us through all these years is perhaps the best proof of what Optimar aims to be: a partner who's there day and night, says Sorthe.
Watch the full story with Loran
Digital insight and proactive support
Modern service is not only about being physically present. The Commander software acts as the digital link between the customer and Optimar. Commander provides secure access to installations and real-time operational insight, allowing faster diagnostics and more proactive maintenance. Instead of only reacting when something stops, problems can often be identified earlier.
Commander - one step ahead
The Commander software offers real-time data, documentation, and a control system in a single software – helping you work smarter, respond faster and improve performance. With Commander, you’re always one step ahead.
– The best decisions are made based on accurate information. Commander allows us to support customers with data-driven insight, not just reactive service, says Marius Sorthe, Sales Manager Retrofit & Upgrades at Optimar.The Commander software can be installed in any facility, big or small, for existing customers and new ones.
Built for long-term performance
Optimar develops processing solutions with durability, serviceability, and operational stability in mind.
The goal is always high quality, stable operation, low energy consumption, reduced waste, and improved animal welfare. Service agreements ensure that these ambitions are maintained throughout the system’s lifetime.
From installation and training to upgrades and continuous follow-up, Optimar remains a partner for the lifetime of the systems. Performance is not delivered once, it is protected over time.
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